Vodacom agents ***********.

Shocking and deplorable service all round!!! I was trying to get my Wifi calling to work on my devices, but could only get it to work on the one device. I took out a brand new iPhone 12 Pro Max on contract, but could not get the Wifi calling to work. I thought there was an issue with my device. I made numerous calls to Vodacom to inform them to activate this feature and they informed me they will activate it. I found out they were lying all the time because there is no feature to activate it on their system. After speaking to more than half a dozen Vodacom agents, it still never worked. I told them, how is this possible. I asked them is there not something wrong with the SIM card or do only specific plans have Wifi calling. They told me no. I have an open line. It should be working. This SIM card is on a smart L plan that’s not working. They then told me there is probably an issue with your device and I must take it to Apple or a Vodacom shop. After taking it to Apple, the device passed the diagnostic testing. In other words there was nothing wrong with the device. The Apple tech then swapped the SIM cards around as I have two phones. The one in my old device is on the red bundle. The SIM card on the new device then picked up Wifi calling because this is on the red plan bundle. I then put the new sim on the Smart L bundle in my old phone and Wifi calling didn’t work. I then thought the SIM card was faulty. I even did a sim swap for nothing and paid for it because Wifi calling still didn’t work. The Vodacom call centre is useless and they are all ***********. An absolute shocker. I was misinformed. Just for your information, If you have a Vodacom contract, the Wifi calling will only work if you are on a red bundle package. Even if everything is activated on the phone for Wifi calling, it won’t work unless you have a red bundle plan. The Wifi calling doesn’t work on my one device because it is on the Smart L package. This should be simple knowledge that a Vodacom agent should know. They know zero.