LT
Lucy T
1 reviews | Active since Sept 2024
03 Sept 2024, 13:29
Vodacom Agents Giving conflicting information
I was called by Vodacom and told that my contract was up for renewal in July. When i got there to renew, i was told ooh sorry your contract is up for renewal in December, so i opted to renew anyways and had to pay top up amounts up to December. I was receiving calls already to renew, but when i went to a Vodacom outlet, was told these numbers are not due for an upgrade.
I received a 30Gig data bundle at renewal, which was taken away after 1 month. I feel that this is not fair.
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Replies (1)Vodacom's replyOfficial
03 Sept 2024, 14:33 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Sept 2024, 14:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
