Vodacom Agents Dom't Know Anything

My name is Shallan Govender and I have a Vodacom Account now for years. I am really annoyed with the ***** customer service i have been receiving from vodacom customer care and account agents. My vodacom account was in arrears. I made a payment of R500 to update the account. But unfortunately I made the mistake of paying the same day as my debit day.I now have a credit of R500 on my account that I wanted reversed. Last week I made a call to the accounts department who advised me it was a customer care issue. Then when I phoned customer care they told me that it was a account issue. So finally last Saturday I spoke to an accounts person who advised I send proof of payment to [Email Removed] which I did. I made a follow up call to the accounts department only to find out that my request has not been processed. They now advised me that the refund department does not have an email and i I must fax *** to get a refund.<br> <br> Now after this run around I would like to find out what is the correct process to get a refund. Its ridiculous that your own agents are not aware of the process. And to think all this to get my own money back. This has become really frustrating.