JP
Jacques P
1 reviews | Active since Nov 2017
15 Jan 2026, 16:25
Vodacom agents - ********* behavior
I called Vodacom to cancel 3 contracts. In order to retain me as a client they offered discounted rates on the 3 contracts. I have been overcharged on these contracts since they were renewed and queried this numerous times. I received 3 calls from Vodacom in December, being the 11th, 17th & 23rd during which I had to explain the issue to each agent. On the call dated 23 December, the agent said that the calls on which the contracts were renewed can't be retrieved due to a technical issue. This is not my problem Vodacom !!!. I want the benefits and rates that was agreed to on the calls or the contracts will be "null in void" and you can cancel them and refund me the overcharges.
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Replies (3)
Vodacom's replyOfficial
16 Jan 2026, 07:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Jan 2026, 07:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
JP
Jacques P's updateReviewer Update
20 Jan 2026, 04:46Good day. This matter was brought to your attention numerous times since 9 December 2025,yet it remains unresolved and there is no effort or urgency to resolve the matter. The matter will be referred to ICASA on 23 January is not resolved by then. Regards
JP
Jacques P's update20 Jan 2026, 04:46
Reviewer Update
Good day. This matter was brought to your attention numerous times since 9 December 2025,yet it remains unresolved and there is no effort or urgency to resolve the matter. The matter will be referred to ICASA on 23 January is not resolved by then. Regards
JP
Jacques P's updateReviewer Update
09 Feb 2026, 04:57Good day. One of your agents contacted me to resolve my concerns. She confirmed that you agents were dishonest in their dealings. I afforded the agent the opportunity to resolve the matter. It's now almost 3 weeks later amd it's still not resolved. I have no other option other than to escalate the matter if not resolved by close of business on 11 February.
JP
Jacques P's update09 Feb 2026, 04:57
Reviewer Update
Good day. One of your agents contacted me to resolve my concerns. She confirmed that you agents were dishonest in their dealings. I afforded the agent the opportunity to resolve the matter. It's now almost 3 weeks later amd it's still not resolved. I have no other option other than to escalate the matter if not resolved by close of business on 11 February.