KP
Kelvin P
1 reviews | Active since Apr 2013
02 Dec 2025, 16:38
Vodacom agents are useless
Trying to get an upgrade on my current contract at vodacom is a nightmare, called in to get an agent who said i can upgrade now , new package discussed and she informed me that no additional fees to be paid. When completing the contract sign up via the phone , she then says i need to pay 4 months installments on top of an inflated contract. Should this not be discussed first or mentioned before signing up. No wonder MTN doesnt have to do anything to get new clients , Vodacom staff just ushers them away
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
03 Dec 2025, 08:28Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Dec 2025, 08:28
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Dec 2025, 13:59Hi Mr Pillay
As per our discussion that you went to the store and that you are sorted.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion that you went to the store and that you are sorted.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Best regards,
Vodacom's reply04 Dec 2025, 13:59
Official
Hi Mr Pillay
As per our discussion that you went to the store and that you are sorted.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion that you went to the store and that you are sorted.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Best regards,