Vodacom agents are ***********

I have been struggling since 2020 to cancel my cellphone insurance. A request was made midway through last year amongst other, because I was leaving the country. It took long international phone calls to get some of it sorted out. However, here we are a year later and still nothing could be done about the insurance, I had to make numerous calls and request, yet no one was able to sort this out. I left it for a couple of months and have now sent emails because waiting online for an agent to answer during an international call is a little pricy, but seems like there is no turn around time for emails.

It is shocking that simple request like doing your job is too difficult a task for them.