Vodacom agents are **********

Agents are ***** and **********, received a call from a Vodacom agents and they told me that vodacom is moving all the contracts to Red flexi as a company upgrade and that it will not cost me more I'll still be paying the same,fine I told the agent that I'm currently unemployed and if I'll not be paying extra then it's fine to my surprise when I got my statement I'm being charged R150 extra to what I've been paying so I called Voda Vodacom to cancel because the agent mislead me and I explained the whole story and they said they will cancel it. The following month when I got my statement I'm being charged R900 cancelation fee which I don't understand because their representative is the one that provided wrong information just to secure a sale, why should I be the one being made to pay if the cancelation was due to being mislead by their representative? I tried to call Vodacom numerous times and they always say they will escalate its the 3rd month now and my line has been cut because I need to pay that amount. Vodacom is a **** shem