JK
Jaco K
1 reviews | Active since Jul 2013
09 Jul 2019, 17:13
Vodacom agents are confused and
Its been 2 weeks that I have been at this.
Last week the consultants promised me that my request to cancel my contract was done and will take effect on the first. As of the 1st of July I was supposed to be on pre-paid.
Problem. Phoning in delivers no results. The consultants are between 2 systems and cannot assist. (need someone on M2) When transferring to someone that can, I get cut off and the process starts all over again. The reference number I got from last week means nothing as nobody is using that number system.
Now the account is in "arrears" and we have to pay again to get it sorted. The same exercise we did last month that was supposed to work and that was promised "it is done" Referring to the conversations with the agents on the 27 and also on the 28th
Getting help is nearly impossible. Getting hold of the person that was suppose to do this is like finding a Unicorn.
The persons (2 of them) effected by this will be at school and at a government hospital in the morning. Thus potentially be blocked from calling.
Well played Vodacom!!
Please assist.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Jul 2019, 08:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Jul 2019, 08:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JK
Jaco K's updateReviewer Update
16 Jul 2019, 09:326 Days later from my post and still not sorted. Still no call from someone monitoring this platform. Agents are still confused. Now and again you get to some inelegance where you feel ok now its getting somewhere. Promises made that it will get sorted and that its been escalated means absolutely nothing. Pity you do not get allocated someone that would see it through. That you can call back for a status update. EVERY Time you start all over. The mission to get someone that have access to the old system.... Hoping someone will return your call..... Holding on for long periods... All a waste of valuable time. Vodacom Agents in general sucks. The ramble up front so that you cant get their names... then they cut you off or transfer you back to the beginning so you cant rate them. Useless!!!!!! These people dont get rated on problems solved. They get rated on how many calls they took the day. I bet if you look at the high "successful" agents with high call numbers you will see they have almost no ratings or very bad ratings. They are oxygen *******!
JK
Jaco K's update16 Jul 2019, 09:32
Reviewer Update
6 Days later from my post and still not sorted. Still no call from someone monitoring this platform. Agents are still confused. Now and again you get to some inelegance where you feel ok now its getting somewhere. Promises made that it will get sorted and that its been escalated means absolutely nothing. Pity you do not get allocated someone that would see it through. That you can call back for a status update. EVERY Time you start all over. The mission to get someone that have access to the old system.... Hoping someone will return your call..... Holding on for long periods... All a waste of valuable time. Vodacom Agents in general sucks. The ramble up front so that you cant get their names... then they cut you off or transfer you back to the beginning so you cant rate them. Useless!!!!!! These people dont get rated on problems solved. They get rated on how many calls they took the day. I bet if you look at the high "successful" agents with high call numbers you will see they have almost no ratings or very bad ratings. They are oxygen *******!
JK
Jaco K's updateReviewer Update
26 Jul 2019, 15:48And so the sage continues. Had a call from someone that looks at these messages. All of a sudden he could not find my Id on the profile like the other agents did. So had to verify a few things that he did as Im in contact with the relevant party. Promised to get back to me. And like all the others before. NOTHING! Im so over this company. Pity I just upgraded 2 of my accounts. Im still stuck with this.
To add to matters. My own personal account now have issues. As If I was marked. My payment still does not reflect. Even after sending the proof of payment to them. Multiple times. When you call in, the automated system says you are all good. When you get to the operator its a different story. FFS Really!!! I am so over the " I call you back" and "I apologize" and "I promise" , its not even funny anymore. I will give them credit where it is due. They are masters at delay tactics. If ever you need to learn these sort of tricks, get a contract.
If they were serious they would have given me a case operator and a number where I can reach the person. But that means they would have to actually resolve matters. So dont hold your breath. Its not going to happen.
So I dont know where too from here. It really is a hopeless case. Im still stuck for 23 months on 2 of my contracts. Unfortunately! I guess my next option would be to take a picnic basket and a drive to Vodaworld in Midrand. As if I have the time for this BS. Pitty they cant be held accountable and pay for the time and petrol. My opinion: STAY AWAY FROM VODACOM!!!
To add to matters. My own personal account now have issues. As If I was marked. My payment still does not reflect. Even after sending the proof of payment to them. Multiple times. When you call in, the automated system says you are all good. When you get to the operator its a different story. FFS Really!!! I am so over the " I call you back" and "I apologize" and "I promise" , its not even funny anymore. I will give them credit where it is due. They are masters at delay tactics. If ever you need to learn these sort of tricks, get a contract.
If they were serious they would have given me a case operator and a number where I can reach the person. But that means they would have to actually resolve matters. So dont hold your breath. Its not going to happen.
So I dont know where too from here. It really is a hopeless case. Im still stuck for 23 months on 2 of my contracts. Unfortunately! I guess my next option would be to take a picnic basket and a drive to Vodaworld in Midrand. As if I have the time for this BS. Pitty they cant be held accountable and pay for the time and petrol. My opinion: STAY AWAY FROM VODACOM!!!
JK
Jaco K's update26 Jul 2019, 15:48
Reviewer Update
And so the sage continues. Had a call from someone that looks at these messages. All of a sudden he could not find my Id on the profile like the other agents did. So had to verify a few things that he did as Im in contact with the relevant party. Promised to get back to me. And like all the others before. NOTHING! Im so over this company. Pity I just upgraded 2 of my accounts. Im still stuck with this.
To add to matters. My own personal account now have issues. As If I was marked. My payment still does not reflect. Even after sending the proof of payment to them. Multiple times. When you call in, the automated system says you are all good. When you get to the operator its a different story. FFS Really!!! I am so over the " I call you back" and "I apologize" and "I promise" , its not even funny anymore. I will give them credit where it is due. They are masters at delay tactics. If ever you need to learn these sort of tricks, get a contract.
If they were serious they would have given me a case operator and a number where I can reach the person. But that means they would have to actually resolve matters. So dont hold your breath. Its not going to happen.
So I dont know where too from here. It really is a hopeless case. Im still stuck for 23 months on 2 of my contracts. Unfortunately! I guess my next option would be to take a picnic basket and a drive to Vodaworld in Midrand. As if I have the time for this BS. Pitty they cant be held accountable and pay for the time and petrol. My opinion: STAY AWAY FROM VODACOM!!!
To add to matters. My own personal account now have issues. As If I was marked. My payment still does not reflect. Even after sending the proof of payment to them. Multiple times. When you call in, the automated system says you are all good. When you get to the operator its a different story. FFS Really!!! I am so over the " I call you back" and "I apologize" and "I promise" , its not even funny anymore. I will give them credit where it is due. They are masters at delay tactics. If ever you need to learn these sort of tricks, get a contract.
If they were serious they would have given me a case operator and a number where I can reach the person. But that means they would have to actually resolve matters. So dont hold your breath. Its not going to happen.
So I dont know where too from here. It really is a hopeless case. Im still stuck for 23 months on 2 of my contracts. Unfortunately! I guess my next option would be to take a picnic basket and a drive to Vodaworld in Midrand. As if I have the time for this BS. Pitty they cant be held accountable and pay for the time and petrol. My opinion: STAY AWAY FROM VODACOM!!!