Vodacom agents are a joke

I am absolutely disgusted with the service displayed by a Vodacom call centre agent by the name Khanya. I called at about 13:00 on Saturday the 19/06/2021 and to say her service was disgusting is an understatement at this point.

I called in because at 12:56, I used 80 of my vodabucks and R45 in airtime to buy 1GB of data by 13:00 my 1GB was depleted. I called in very angrily seeking answers and instead of giving me solutions she just gave me problems. I asked if I could speak to a manager and she said hold, I held and no nobody came to the phone after a few minutes she placed me on mute and I kept saying hello and no response then she hung up on me. I was on the call for about 19minutes and nothing was resolved. At 14:13 I received a very unprofessional sms with such bad grammer saying "Good day,tried returning your call regarding data usage couldnt get hold of you.you need to download data monitor on App Store to monitor,Vodacom Customer Care".

I honestly do not know where you hire these clowns that you refer too as call centre agents but you honestly need to fire Khanya as she is clueless and doesn't seem to care. I have written my complaint to Ombudsman and as you know you have about 6 weeks to sort out this complaint or else they will be dealing with you directly. I will be porting my number to another service provider as you guys have just failed me dismally.