********* vodacom agents!

I took a contract Sim card with vodacom last year, this year an agent calls me saying I'm paying more for what I'm receiving. So she offers me an upgrade with a very great deal. On our telephonic conversation, we agree that we're moving forward with 1 contract. Instead, 3 months later I realize I'm being billed twice for both contract Sim cards, meaning I was misled or rather ****med!

Called vodacom two weeks ago querying why I'm being billed a lot of money as opposed to what we agreed upon. Only to realize one contract wasn't cancelled. I asked the agent to investigate since the calls are "recorded" so I can use that money that I've been paying extra to pay for my cancelation since I WANT NOTHING TO DO WITH VODACOM ANYMORE because clearly we're being mislead by the agents because they're chasing sales!

I was then told that both contracts will be cancelled after thorough investigations and this will take 7 days. Two weeks later I'm the one calling again to find out how far with investigations only for agents to tell me that no investigations was done they'll escalate again.

Clearly I'm being taken for a ride here. I'll never recommend this company to anyone. They're very unprofessional and *********. I'm a very angry customer. I'm gonna switch to a different service provider. Never again!!!