PA
Paul A

1 reviews | Active since Sept 2025

22 Apr 2026, 10:17

Vodacom + Agent Zawadi – Withholding Commission 5 Months – Asking for VR Numbers They Hide From Me

> *VODACOM & ZAWADI ARE ****MING DEALERS – NO COMMISSION SINCE NOV 2024* > > I am Paul Aiken, Vodacom Dealer Code aikp9001, ID [Your ID], ***. Signed up by Vodacom agent ZAWADI in November 2024. > > *THE ****:* > 1. I submitted 10+ clients since Nov 2024. My Vodacom dealer portal shows ZERO sales. Vodacom’s system hides all VR numbers and client data from me. > 2. *ZAWADI IS THE HOLD-UP* – they were my account manager. They refuses to give me statements or VR numbers. took my clients and vanished. > 3. *VODACOM IS THE HOLD-UP* – Dealer Support ***4 keeps saying “we can’t pay without VR numbers from Zawadi”. But VODACOM generates the VR numbers. VODACOM can pull them by my code/ID in 2 minutes. > 4. Client paid Nov 2024. Vodacom NEVER installed. 5 months later, NO REFUND. Vodacom stole the client’s money and my commission. > > *THEY’RE PLAYING PING-PONG WITH MY MONEY:* Vodacom says “ask Zawadi for VR numbers”. Zawadi doesn’t answer. I’m stuck because VODACOM’S portal won’t show me my own sales. > > *VODACOM, YOU HAVE THE VR NUMBERS. ZAWADI, YOU SUBMITTED THEM. STOP LYING.* > > *OWED:* 5 months commission for 10+ clients + client refund for failed install. Vodacom won’t even tell me how much because they refuse to run the report. > > *ESCALATED TO:* Vodacom Legal, ICASA, NCC. SAPS ***** case against Zawadi next if not paid in 48hrs. > > *FIX IT NOW VODACOM:* > 1. Stop asking me for VR numbers. Pull them from your system using my Dealer Code + ID. > 2. Email me the full audit + pay all commission in 7 days. > 3. Refund my client immediately. > 4. Fire Zawadi – she’s *****ing from dealers. > > Will update this daily. Carte Blanche is next. > > Paul Aiken – ***

0
Replies (4)
Vodacom
Vodacom's reply22 Apr 2026, 10:21
Official
Dear Customer,
 
Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team
PA
Paul A's update22 Apr 2026, 12:04
Reviewer Update
> Vodacom Consumer Website Team,

> “Shortly” has already been 5 months since November 2024. I don’t need another consultant to tell me to “ask Zawadi for VR numbers”.
>
> *Zawadi IS the hold-up.* She’s your appointed agent. She took 10+ clients and refuses to provide statements or VR numbers. Vodacom appointed her – Vodacom is liable.
>
> *Vodacom IS the hold-up.* Your dealer portal shows ZERO sales so I cannot access VR numbers. But Vodacom generates the VR numbers. Pull them by Dealer Code aikp9001 and ID (can't provide online) Takes 2 minutes.
>
> I’ve been asking for this since Nov 2024. Today is 22 April 2026.
>
> *I don’t need a call. I need these 3 things emailed in 48 hours:*
> 1. Full audit of ALL sales under my code/ID from 01/11/2024 with VR numbers + commission due
> 2. Payment date for all outstanding commission
> 3. Proof of refund to client who paid but was never installed
>
> ICASA + NCC are CC’d on my formal demand. 48hr deadline expires 24 April 2026.
>
> No audit + payment commitment = daily updates here + media.
>
> Stop stalling. Pay me.
>
> Paul Aiken – ***

---


Vodacom
Vodacom's reply22 Apr 2026, 12:18
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team
PA
Paul A's update22 Apr 2026, 13:47
Reviewer Update


> Vodacom Consumer Website Team,
>
> “Shortly” has already been 5 months since November 2024. I don’t need another consultant to tell me to “ask Zawadi for VR numbers”.
>
> *Zawadi IS the hold-up.* She’s your appointed agent. She took 10+ clients and refuses to provide statements or VR numbers. Vodacom appointed her – Vodacom is liable.
>
> *Vodacom IS the hold-up.* Your dealer portal shows ZERO sales so I cannot access VR numbers. But Vodacom generates the VR numbers. Pull them by Dealer Code [Your Code] and ID [Your ID]. Takes 2 minutes.
>
> I’ve been asking for this since Nov 2024. Today is 22 April 2026.
>
> *I don’t need a call. I need these 3 things emailed in 48 hours:*
> 1. Full audit of ALL sales under my code/ID from 01/11/2024 with VR numbers + commission due
> 2. Payment date for all outstanding commission
> 3. Proof of refund to client who paid but was never installed
>
> ICASA + NCC are CC’d on my formal demand. 48hr deadline expires 24 April 2026.
>
> No audit + payment commitment = daily updates here + media.
>
> Stop stalling. Pay me.
>
> Paul Aiken – ***

---