Vodacom Agent Questions My Integrity About Reimbur*****t - Worst Process EVER!

I have been so patient with Vodacom over the past 3 months regarding my contract cancellation and the reimbur*****t of money that was deducted from my account after the contract was paid up . After numerous phone calls , I have not yet been helped. Today I reached out yet again to the social team who then called me . The agent then asked that I resend the email that I sent with my POP and cancellation document the first time to ********** . After doing so, I received a call again asking if I had manipulated the email and made edits to it, questioning my integrity and if had some how done something to it to manipulate the email so that it is in my favour. Then, I received another message from the social team saying they haven't received my email which I then resent for the 3rd time. I am so shocked by this service and the way in which Vodacom handles reimbur*****ts. Never in my life have I ever had such bad service or had to fight like this for money that is rightfully mine.