VODACOM AGENT NEGLIGENT

I called thr call centre. I have 3 contracts. I was ver6 specific about which contract i needed to have converted to prepaid. The agent was more interested in coercing me to renew my contracts. She made a HUGE ****oo and converted the wrong no. I then called again and was assured that it was fixed up.. Only to find out now in march that they did not fix it. The third agent i spoke with also promised to contact me...but did not!!! I SUGGEST THAT THE STAFF AT THE FINAL CANCELLATION DEPT shd NOT earn commissions. This way vodacom customers may get decent service!