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hlamalani Z

1 reviews | Active since Aug 2015

17 Apr 2023, 22:41

Vodacom agent and team leader

My point here is I am happy with Vodacom best cellular network however I was badly treated by the agent by the name tebogo business department and David team leader business department all this happened on the 16th april 2023 when I needed help with data advance I made and never connected when I phone I was told lies that the data was used how possible within a minute 125mb deplete agent and the team leader fail to check the problem and escalate the matter to technical department to prevent high rate of complains from customers however I was told I'm rude and my line was disconnected I'm a traditional healer my clients call me using that Vodacom numbers I bought WhatsApp ticket to communicate with my clients however the team leader disconnected my line I'm losing money cause of that they were very personal, I don't really recommend them to be the gate keepers of Vodacom Vodacom will lose business cause of them I am happy with Vodacom I still want to keep my number and use it but I can't it's closed cause of excersing my customers rights I am so disappointed at the team leader really that was very *********** of David he really needs training in understanding the meaning of a customers and their rights how to also handle an angry customer proper training must be implemented they both made the company look *********** as if they hired people with no qualifications

0
Replies (1)
Vodacom
Vodacom's reply18 Apr 2023, 08:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team