Vodacom Age of Machine. TOBI is an EPIC Fail!

It is now impossible to perform a pre-paid sim-swap, vodacom needs to do away with the TOBI bot. It sends too many sms's, sessions are not managed well, it's too early to replace a real human with a bot. Here's a kicker! When You Call 136, option two tells you to call 136. [How do I speak to a person???] There's no USSD String to do a simple sim-swap. No Vodacom shop in rural areas. [Maybe we not your target customers.]