Vodacom Again who else? Bad Customer Service with No regard for Customers

SR190 ********** 75 so between Vodacom and SADV they must please tell me who is at fault, it is embarrassing, and blame shifting. It sounds like the State Capture Inquiry. I asked to cancel my contract, Vodacom said that Anschen Driver and Sumaya did action and they sent me a mail confirming it, a mail i have note received. Then Vodacom confirmed that no ONT was installed so why can't i move on with another service provider??? Maybe Vodacom thinks that even bad publicity is good for them coz they dont seem to care that I keep posting about them on Hellopeter and social media