GL
Gillian L

1 reviews | Active since Nov 2011

15 Mar 2017, 11:30

Vodacom again takes money from customers

<p>For as long as I have had data on my phone, vodacom has sent an sms to alert me when data was about to run out. This prevented data being charged at call rates. This is no longer the case. They have stopped the service and so suddenly both your data and call balance is nil.</p> <p>1. They have changed the terms of data usage without advising their customers.</p> <p>2. They are doing this to make money from and take advantage of loyal customers who already support them.</p> <p>This is not only my experience. I have spoken to many unhappy customers who are now looking into an alternate service provider.</p>

0
Replies (1)
Vodacom
Vodacom's reply15 Mar 2017, 12:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team