NS
Natasja S

1 reviews | Active since Oct 2011

16 Nov 2020, 11:27

Vodacom AGAIN *****s from consumers!!!

Again, after more than 20 phone calls, I received the same shoddy answer from Vodacom regarding my fibre relocation: we have logged a service call. My request was made on the 4th of October, today is the 16th of November, and Vumatel says they have received no such request from Vodacom!!! Useless USELESS service!! Because your t’s& c’s state you need 30 days notice for relocation, I am forced to pay in full for fibre, as well as buy mobile data otherwise I CANNOT RUN MY BUSINESS. Vodacom, you are nothing but CORPORATE *******.

PS: I ALREADY HAVE A VUMA BOX IN MY NEW HOUSE, THIS IS **NOT** A NEW INSTALLATION.

And of course Vodacom does not have a single manager one can speak to!! VODACOM, if you are not going to credit me for the month of October, and confirm so before eob TODAY, I will, after 10 years of being a loyal client, move ALL my services to another provider. I have had it with your shoddy service and DAYLIGHT THEFT.

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Replies (1)
Vodacom
Vodacom's reply16 Nov 2020, 12:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team