VODACOM again ***** money from their clients - are they in financial difficulties???????

Vodacom really must be in dire financial difficulty if they ***** month/airtime from their clients. Waking up on Sat 1st Sept, we find that R598.00 has disappeared from our airtime on ********** 053. We extended our contract, staying on the same package as before and were promised that non of our accumulated airtime will be forfeited, simply because we stay on the same contract, just extended our contract with Vodacom by another 2 years and received a new cellphone. Needless to say, they now claim that we should have been informed that upon "upgrading" we would forfeit any sms, data or airtime that we have accumulated. As our contract remained the same, we have been assured by VODACOM that nothing of airtime would be lost or forfeited. Now, your Levin Benghu from Vodacom Customer Care sms us and informs us that we should have been informed that upon upgrade we would forfeit all and sundry. I subsequently contacted Vodacom, only to be told that WE SHOULD NOT HAVE LOST ANYTHING OR FORFEITED ANY AIRTIME, as we stayed on a flexi package, as we had before and that this query has been escalated. HOWEVER, I find the attitude of some staff at Vodacom apprehensible to say the least - know your facts and reinstate the R598.00 that you stole from us. I am so sorry that we extended our contract with Vodacom for another 2 years. We have been Vodacom customers since inception and have had this cellphone number since 1992. I really hope that this will be sorted and resolved asap and I expect an apology from Levin Benghu - know your facts before assuming we upgraded to another package all together, which is not the case and listen to the taped conversation with the Vodacom agent that we extended our contract with.

Our contact details and Vodacom number is ********** 053/7366