RB
Rudi B

1 reviews | Active since Sept 2016

12 Jul 2017, 11:56

Vodacom again shows that no interaction is ever smooth

<p>I currently have three voice and two data plans with Vodacom and every time I need to interact there are always problems. Latest one now is it was time to upgrade one of the data contracts and I did that online and delivery was fast and great, however the SIM included is not a nano SIM only a micro SIM that does not fit in the tablet but the scary part is that about six months ago I received the same tablet on my other data contract and the same thing happened then so in six months Vodacom has learned nothing. The previous time I then received the correct SIM but the wrong one was then activated, what's the bet the same thing is going to happen once I actually receive the correct SIM. Vodacom as always a dissapointment.</p>

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Replies (2)
Vodacom
Vodacom's reply12 Jul 2017, 13:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

RB
Rudi B's update12 Jul 2017, 14:40
Reviewer Update

Deja vu... thank you for taking the time to copy and paste the same response given everywhere to me, I definitely feel special