Vodacom AGAIN SHOCKING SERVICE

It seems that there is VERY little that Vodacom can actually get done and correctly! You take the time out your day to go to the store and request for a cancellation on a service that you no longer require. Of course you are advised that it can only be cancelled in June - that is fine, you accept that and request then from June that it is cancelled with immediate effect! Low and behold it is October and you have been paying for 5 months for something that you have not used, that you have cancelled! Will i receive funds back - i should but the chances of that are 1 in a million. Amazes me how shocking the service is!! That this is just common practice! I too have requested and submitted more documentation than i can even mention to change my surname - AGAIN NOTHING!!! It seems to me that Vodacom because it holds the market couldn't give a damn about their customers! My frustration is through the roof. Lets see how long it takes for someone to actually call me.