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Wilma E

1 reviews | Active since Jun 2015

24 Jan 2023, 14:35

VODACOM AGAIN ON CLIENT CARE, DEBIT ORDERS AND CANCELLATIONS...WHAT'S NEW

I have been trying to cancel my EXPIRED CONTRACT since November 2022. This includes 5 phone calls, 4 emails and 2 branch visits. To this day 24 Jan 2023, debit orders are still being taken, Vodacom consultants are still harassing me with upgrade phone calls daily, information being given to them to cancel BUT STILL NOTHING IS BEING DONE. It is a huge disappointment to receive this level of Client care. With that being said, the amount of SMS's and phone calls is ridiculous, surely harassment should come in to play. DO BETTER VODACOM!!!!!!!!!!!!!!

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Replies (1)
Vodacom
Vodacom's reply25 Jan 2023, 07:08
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team