Vodacom again offering poor service.
I have visited the Menlyn branch of Vodacom to transfer my daughters phone from my account to her own account. I had all my documentation at hand and so did she. We completed all that was needed and the assistant told us they will contact us as soon as this has been done. We visited the store on 15 July.....this is now August....how terrible is this service.....to try and make calls and get feedback on this is a total nightmare.
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Vodacom's replyOfficial
03 Aug 2020, 08:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Aug 2020, 08:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
05 Aug 2020, 11:19Good morning - I see an unknown number trying to contact me but I am in meetings and not always available.....I will be available at 13:00-13:30 today in order for you to phone me back.
's update05 Aug 2020, 11:19
Reviewer Update
Good morning - I see an unknown number trying to contact me but I am in meetings and not always available.....I will be available at 13:00-13:30 today in order for you to phone me back.