1 reviews | Active since Aug 2017
Vodacom AGAIN - Missing Data: Is it system errors or intentionally cheating clients??
I have had problems Since the first month into this contract, with data disappearing or getting night owl data taken off anytime data when downloading between 12 midnight to 4am hours.
For a while there hasn't been issues and I stopped monitoring my data use to make sure I'm not cheated again. But here we are
As you can see on the attached images, less than a month ago I had over 45GB anytime data and 56 GB night owl. In 20 days my data vanished leaving me with 0GB anytime data and still the full night owl data.
My data manager shows that I have not used more than 27 GB and of that 9 GB was night owl data.
I now have no data to use. This is absolute nonsense. I pay you every month and don't see me neglecting and steeling from you by only paying half my monthly installments so why on earth are you cheating me. I expect this sorted urgently. No 48 hrs waiting period nonsense you always spin as procedure. You didn't wait 48hrs to mess up my account and cheat me out of my data. Correct my account by giving me what I am paying for. It's not the first time. I'm sick of it. Its a breach of contract so maybe I should just stop paying you for the rest of the contract period and move over to a more honest network, since you are the one breaching the contract between us first. How do you expect to keep clients like this. Furiously angry
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer
Please be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Regards
Vodacom Consumer Website Team
Best regards,
Dear Customer
Please be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Regards
Vodacom Consumer Website Team
Best regards,
