Vodacom again messing up

And nothing has happened ...... Good day I have not received feedback from you. Urgently contact me, tonight I the data I was to receive free expires. You have had since 16/11 -21/11 to sort out your mistakes and has caused me damages and many hours of lost time which I could have spend on work. I am awaiting your answer tomorrow. Pay back the money you owe me ?! Rectify the amounts on my account ! Give me the data (without charging me for it) due Give me access to the airtime/ data on my account and rectify the bill !

Good day (COMPLAINT LODGED 20/11/2017 with VODACOM) I am still waiting for your call. I phoned yesterday and your Noloyiso Line informed me a manager will contact me, which NEVER happened. I have printed out the statements and invoices you have now available for download and send me per email. I refer to COPY OF STATEMENT ACCOUNT QC142635 – TOTAL AMOUNT DUE R 2656.40. (EXHIBIT A) I have the following issues with this statement of account which boils down to ***** on your side. 1. 20/11/2017 PAYMENT of R 3245.58. ON 20/11/2017 the amount deducted from my bank account was R 2318.17, NOT R 3245.58 as depicted in your statement – reference SCZ966098 (The credit as per ANNEX II LETTER OF CREDIT due R 927.41 plus VAT – discount for the data as per your letter which was NEVER GIVEN or removed from the account, nor was the VAT of R 176.34 amended) YOUR STATEMENT IS THUS A MISREPRESENTATION. 2. The invoice ANNEXURE II and letter re credit – with reference H8-606K1 is for R 508.47 as the VAT is unchanged R176.34. The following is the correct accounting for this invoice …. R 182.89 R 130.70 TOTAL R 313.59 (945.95-927.41 credit) = R18.54 TOTAL R 332.13 VAT @ 14% calculated on R 332.13 is R 46.49 (rounding would be R 46.50) TOTAL R 378.62 NOT R 508.47 The BILL should have been R 378.62 NOT R 508.47 as incorrectly reflected on the INVOICE ANNEXURE II ONCE AGAIN YOUR INVOICE IS A MISREPRESENTATION which amounts to ***** 3. Annexure III – VODACOM promises me credit for R 927.41 plus VAT which has not happened. My statement for 4/11/2017 to 4/12/2017 with due date of payment 20/12/2017 is INCORRECT IN THE FOLLOWING ASPECTS : (i) My ********** contract (a tablet deal for R 49.00 per month) is suddenly R 50.50 – on this statement EXHIBIT A H8-6H4PS, but on INVOICE H8-621WB I am billed R 49.00. On this contract I had a complaint earlier the year due to itemised billing charges that was added to the account, which was removed as I never requested itemised billing charges on a data contract, I was then promised a discount on the bill for 10 months, which was ongoing as you can see from previous months with a bill of R33.00 per month. THIS IS NOW SUDDENLY GONE AND AN EXTRA CHARGE IS ON THE ACCOUNT ??? ONCE AGAIN THEFT. – ANNEXURE I (ii) Annexure III – calculations is correct R 1294.98 BUT should reflect the credit due to me of R 927.41 plus VAT 129.84 = (1057.25), as R 1435.88 which included VAT of R 176.34 was taken from my bank account on the 20/11/2017 deduction, thus this bill should be R 1135.95 less R 1057.25 = R 78.70 VAT calculated on R 78.70 (14% VAT = R 11.01) = R 89.70 (iii) (R 1435.88 – R378.62 = R 1057.25 DUE TO ME) INVOICE ANNEXURE II DUE TO INCORRECT AMOUNT DEDUCTED WITH INCORRECT VAT and NO CREDIT – YOU OWE ME R 1057.25 (iv) The calculations on your statement EXHIBIT A – 4/11 – 4/12/2017 should be R 339.00 for ********** R 49.00 for ********** R 33.00 for ********** R 1135.95 less R1057.25 = R 78.70 plus 14% VAT = R 89.70 for combined ********** and ********** TOTAL : R 510.70 DUE BY ME ON 20/12/2017 (v) Complaint lodged initially on 20/11/2017 Annexure IV Once again, your statement is incorrect and a misrepresentation, I have still not received the credit DUE, extra charges is added to another account . I am sure you are aware of the implications of creative accounting and misrepresentations to the SARS for amounts and VAT. You owe me R 1057.25 that was wrongfully and intentionally deducted from my account on 20/11/2017. Your statement of my accounts are a misrepresentation. You have added additional cost to another account of mine. RECTIFY THIS IMMEDIATELY. I will inform my bank to reverse the debit order if you deduct the amount of R 2656.40 on the 20th of December 2017 and will only pay you R 510.70 which is DUE. You must rectify your incorrect statement with the correct details. I urgently await your feedback regarding the above. I am now within the time limits to register my complaint with ICASA. I have copied them into this message and attach EXHIBIT A and ANNEXURES I – IV. I also attach all my correspondence to which I have not received any feedback.