GN
Grace N

1 reviews | Active since Nov 2009

25 Oct 2018, 08:28

Vodacom again messes up

Vodacom has once again messed up, I am really sick and tired of these big Companies thinking they can get away with ******. They phoned my husband a month ago offering an upgrade on our 3G, we would now get more data at a lower cost, he told them to go ahead. A few days later he checked his account and noticed it was not an upgrade but a whole new product, he promptly phoned and told them to cancel immediately. Yesterday none of our phones were working and got a message that the account had been suspended. After phoning customer care we were told that it was because the account was over the credit limit because of the new product that was add and the cancellation had not gone through as yet. Firstly - they **** about the product being an upgrade, then have the cheek to suspend our account for there error, they unlocked the phones last night, GUESS WHAT the phone is again suspended this morning, we have five phones on this account and I am looking at cancelling each and every account !!!!!!!! Vodacom your services suck and your work ethic even more so!!!!! - I am going to recommend to each and ever media site I can - DO NOT use vodacom.

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Replies (3)
Vodacom
Vodacom's reply25 Oct 2018, 08:53
Official
 Dear Customer, Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team        
GN
Grace N's update25 Oct 2018, 09:30
Reviewer Update
Is this going to take another 24 hours - which seems to be the norm, both my husband and myself are frequently on the road. He needs his phone to phone clients - lets see just how quickly you resolve this - I have my doubts!!
Vodacom
Vodacom's reply25 Oct 2018, 17:00
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved. Regards Consumer Website Team