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Azaan S

1 reviews | Active since Aug 2016

01 Nov 2024, 12:07

Vodacom Again

Yesterday I received my phone, today I went into the Galleria Mall Vodacom store to transfer my esim from one phone to another. This was an upgrade. The last time I did an esim it took the store 1 month to get it right and here I am thinking things will be much better no with no problems at all. Well I'm back home and no esim done. The consultant that helped me says he logged a call & it will take 24 to 48 hours to get feedback. Now, I'm sitting with a phone but can't do anything with it I have to wait for Vodacom to provide feedback & I can guarantee you, the feedback is going to be as follows, " first change the number to a physical SIM then add it to an esim", I told the guy helping me about it but he still wants to wait for feedback. I'm not willing to drive back and forth, please advise how this is going to get sorted out?

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Replies (2)
Vodacom
Vodacom's reply01 Nov 2024, 12:16
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
AS
Azaan S's update12 Nov 2024, 13:40
Reviewer Update
That’s because I went into the store on 4 different occasions to sort out my own problem. I logged this complain on the 1st and 12 days later Vodacom is trying to contact me, so much for customer service.