Vodacom AGAIN!

So now that I have cancelled my device insurance and made alternative arrangements regarding my cellphone (stuck with Vodacom, much to my better judgment). I get a call today from someone offering me what I wanted in the first place. After making assumptions about me and wasting my time. I mean, how much more *********** can you get Vodacom??? Cant you just give your customers what they want in the first place? Or do you have to wait until you bleed them dry and they get all mad before you make a plan? Like seriously! REALLY!!!!!!! And I had to wait for 7 hours on Monday before someone would answer the chat for help! Your chat DOES NOT WORK.