Vodacom Again

My mother, Susan Swartz has been a client for Vodacom for many many years. She recently app**** for 2 x handsets as per their catalogue. Everything was approved, they actually even phoned to confirm that there will be full comprehensive insurance. Everything was approved, but the phones never arrived. Now that she is trying to find out what is going on, she is getting the run around. We actually asked a guy by the the name of Ally to phone her, which he did, but he was rude to her and refused to help her. ***. My mothers contact details is ***. She tried to report this, but now her number is blocked from the call centre.

I would like this matter resolved.