WC
Winston C
1 reviews | Active since Oct 2015
14 Nov 2019, 12:16
Vodacom again
Tried call sponsor. Cannot reach the apropiate department with no ***0. Eventually service call *** logged. Responded negative due to number being on the older legacy prepaid billing platform. Were told must submit contract no. No response from call sponsor centre so now new service call logged ***. Not at all positive about new service call as nobody seems to know how call sponsor should work. Wish I could speak to a real expert at Vodacom. Call centre staff not knowledgeable or trained at all. This is how frustrating it is for a 20 year plus customer of Vodacom.
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Replies (2)
Vodacom's replyOfficial
14 Nov 2019, 14:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Nov 2019, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
20 Nov 2019, 12:03Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply20 Nov 2019, 12:03
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team