Vodacom again !!!

I have been a client with Vodacom for over 20 years, but during the past year I see some disappointing services. Previously I had an issue with billing and now again. I randomly called Vodacom call centre for a different reason, only to be told my account was in arrears… which would be impossible as it goes off a debit order and the money had already gone off my account at the end of April. I explained this to the consultant who checked and told me that they would remove the message off my account. Today I called a Vodacom store to get a quote only to be told that they can’t quote me as my account is in arrears. This a week later after I was told it would be removed.

I then had to call billing again to query this. Upon explaining the dilemma I was having, he shouted at me saying he doesn’t how to explain to me that my account IS NOT in arrears. Called the store again , who sent me a screenshot showing that my account is in arrears. Called the billing department again to be told it’s not in arrears , but it WAS in arrears and it will be updated. I told her my account was never in arrears why was it put that way… only to be told in a frustrating tone that I should be patient !!!

This is ridiculous and disgusting for Vodacom to take the money out of my account at the end of every month, but put my account into arrears; and upon asking them to remove it , they cannot follow a simple task.

Now I’m sure it will be done after this complaint, but why should a client be put through this ride of calling people up and down and putting up reviews to action a mistake ?? I requested a manager to call me back, but no no avail.