EP
Ernst P

1 reviews | Active since Feb 2017

01 Mar 2017, 10:11

Vodacom...Again

<p>I can not express my level of frustration and anger by the hands of Vodacom enough.The lack of service and communication is nothing else but shocking.My line was cut on the 20th of January and after numerous calls logged with their service department and visits to 3 different branches my issue is still not resolved.The explanation they gave me was that my line was jammed.The situation had a very negative impact on my business and I had to use my wife's phone resulting that her monthly instalment went from R900 to R5000.I will not pay my my monthly debit order of close to R3000,but I am sure that not even that will get them to help me.What do I do?</p>

0
Replies (2)
Vodacom
Vodacom's reply01 Mar 2017, 10:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply06 Mar 2017, 11:15
Official

Dear Client

The Accounts Team attempted to call you, however there was no answer. They sent you an email as well. Please respond to them directly.

Kind regards

RJ

Vodacom Consumer Website Team

Best regards,