Vodacom again

After my review about the ordeal I suffered , Vodacom called me I explained to the person who called me. I thought he is going to solve my problem since and I was wrong. Instead I realised he was only calling me just to tick a box. He acknowledged that it was their mistake but he said to I must call their legal and explain to them. It seems now there’s no one who wants to take responsibility of their wrong doing and now even when I paid the outstanding balance I went to Vodacom shop I paid to now they’re telling me they say my payment doesn’t reflect on their system. When we called the person who said to me they will rehabilitate my contract I was told she not on duty 🫢and they can’t assist me since they don’t know what we agreed about. Now I’m stuck and other hand they say my number which I used for more than 15 years is going to be recycled. I migrated this number from mtn now they are taking it from me I am so frustrated and angry