VODACOM - AGAIN!!!

<p>30/01/2017:</p> <p>Spoke to mr Mpho, to cancel existing contract, with request to retain cell number and use phone on pre-paid basis only. He offered alternative package instead (comprising R200-00 airtime, 250 mb data, free caller ID for 24 months) for R139.00 (VAT inclusive).</p> <p>I requested time to reconsider this offer, and spoke to Ms Tracy on 31/01 (time of call 11:04, call duration 16 min 20 sec), who confirmed same package at same price. I accepted, asked for an email address to confirm deal in writing, but she could'nt supply one. Instead, she sent me a quotation, with description "NO PHONE + TOP DOG VOUCHER @ R139 Reduced Sub PM ON uChoose Flexi 200".</p> <p> </p> <p>However, under the heading "Total Due VAT incl", the amount is indicated as R240.49.</p> <p> </p> <p>I phoned again, this time to ********** , to query different price. Time 12:31, held on for 07min 59 sec, but had no answer.</p> <p> </p> <p>Again, at 13:47, called and held on for 3 min 22 sec, but call dropped whilst explained to mr Sibiso. Phoned again, at 13:51 call time 17min 25 sec, and spoke to ms Gloria. She explained that 3 amounts on written quotation , namely SMS bundle 100 @ R33.00, 250mMB @ R59.00 and VAS -caller Identity Subscription @ R9.50, would automatically fall away when the invoice generated on 03/02/2017.</p> <p> </p> <p>On 04/02/2017, @ 09:23 call time 49 min 45 sec, I called again, after realizing that invoice in fact reflects R230-69. I spoke to ms Siphiso, was put through to accounts ( ********** ), then again to 082111, and spoke to ms Kinswana. She explained that a dispute must be logged/lodged. I was put through to ms Abigail, who removed the sms and data additional amounts, but could not do anything re caller ID. She consulted with the solutions team, and I was then put through (or call handed over) to ms Anele, who would have logged a service request, regarding the extra free caller ID charge. I was told that I would receive a sms with reference and a call from the service team by (the latest) 07/02.</p> <p> </p> <p>I am still waiting for that call.</p> <p> </p> <p>My invoice on Vodacom web, still shows an amount far in excess of the quoted and accepted R139.00.</p> <p> </p> <p>Is this the way Vodacom "deal" with clients? Is this only a Vodacom issue, or are all cell phone suppliers the same way inclined? </p> <p>Or are these actions just indicative of how customers are treated, without response to just tire them out, in order that they simply give up and pay the invoices generated?</p> <p> </p> <p>I am disgusted!!!</p> <p> </p> <p>Dallers</p>