mV
melanie V

1 reviews | Active since Dec 2014

30 Jul 2019, 19:10

Vodacom again

Once again unexplained high usage on a data bundle. Once every year Vodacom *****s data and yes I say ***** because for months on end I do exactly the same with the bundle, namely to read emails on a gmail account. Today after recharging with a 1gb bundle, I read ONE email and low and behold I "used" 549mb to do so. Today only gmail charges that many mb to read an email without any attachments. That is according to Lebo from the call centre. On a normal day, I read at least 150 emails, open attachments, respond thereto etc and I can barely use the allocated data per month. And of course there is the "background apps", we all know how to disable it, Vodacom. Its not that. When I asked Lebo to send me the data usage per email as she was reading from the screen I was told I cannot get that info. I have had it. Please check my reviews on this site. Once every year its Vodacom with their shenanigans.

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Replies (2)
Vodacom
Vodacom's reply31 Jul 2019, 11:14
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply01 Aug 2019, 12:51
Official
Dear Customer,  
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. 

As per our discussion, query has now been resolved.  Regards  Consumer Website Team