Vodacom again!

3 months ago i logged a complaint here on HelloPeter regarding my contract I left behind when i moved to the UK on a work contract.

I left the contract running and kept paying even though I wasnt using any of the airtime or data. I have an additional data contract that I am paying that my daughter in University is using.

I contacted the Vodacom call centre asking them to please transfer the R1000 airtime to my daughters number as it was just building by R200 every month. They logged a call but never got back to me.

I then called them again and was told that I couldnt transfer anything...... I complained here on Hello Peter and Vodacom promised to contact me....... but they didnt bother!

In the meantime I have lost my Vodacom sim card so have no way to contact them except via phone calls (very expensive seeing you have to wait so long!). There is no e-mail address on the website. Is extremely difficult to do a sim swop seeing i now live overseas.

Towards the end of January I asked my daughter to call Vodacom to get a quotation to cancel the contract. Of course they gave her a hard time even though we wanted to give them money! They toold her to call back in February as they were doing the billing runs!

So eventually get an e-mail with a quote and provided them with signed acceptance with a proof of payment and copy of my ID.

Again I ask them to transfer my airtime and data from the contract to my daughter and get told they "cant" do it...... I have paid for that air time and when I cancelled the contract they charged me for the airtime in the future that I will not be using. Sounds extremely unfair to me... almost theft even if they do build it into the contract.

Then I get a mail back saying they have received the payment but they will be charging me AGAIN at the end of this month. What the hell are they doing??? I wanted to cancel in January but they couldn't do it. So now they are charging me again because of thier inability to provide a settlement quote. I wanted to transfer airtime and data but they refused to do it..

What sort of company is this? I have been a Vodacom customer since the early 1990's when mobile phones first came out and this is home they treat you?