Vodacom again!

This company is seriously unbelievable.<br> I upgraded with them towards the end of January and when I looked at my latest invoice, I noticed that I was being charged twice for the contract subscription this month.<br> I called in, but OBVIOUSLY no one could assist me on the phone (how freaking dumb is that???) so the gentleman I spoke to logged a call for someone who COULD help to contact me and I received a reference number for it. That was 10 days ago. I called again, still no one could assist and the my query was marked as \urgent\". No one called.<br> Now, they have taken my money and I have to go through the ANNOYING process of getting it back!!! Why become such a massive company if that means your capacity for customer service is insufficient?? Coz I'm sure the people in accounts just didn't get round to calling me.<br> And this is the 3rd issue I've had with Vodacom in a year. Trust me, if you're not a Vodacom customer KEEP IT THAT WAY! "