Vodacom aftersales service is non existent

Item: Vodacom
Rating: 1
Author: Candice N

Once again I have the same issue I have been having since May this year. Vodacom said at some point they would swap the router out and have never done so. Instead, they do temporary fixes on the router which last one or two weeks and then I sit with the same problem.

Why don’t they just swap the router out as they said they would? I’m frustrated that after 8 years of being their client, 1) they **** about providing a swap out and 2) multiple SR numbers for the same issue for months and I’m still paying for a service I am not receiving.

Team leaders promise to handle the matter personally and give you and email address but read the emails and don’t respond.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

03 Sept 2023, 18:22

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply03 Sept 2023, 18:22

Official

Candice N's updateReviewer Update

06 Sept 2023, 11:34

Thank you

Candice N's update06 Sept 2023, 11:34

Reviewer Update

Thank you

Candice N's updateReviewer Update

13 Sept 2023, 08:32

Please note a techinican was scheudled to swap out the router on Friday. They didnt show. ZThey rescheduled for Saturday. They didnt show. The were there yesterday and even though they were scheduled for a router swap out, they didnt swap the router as they line was fine.

I KNOW THE LINE IS FINE. THE ROUTER NEEDS TO BE SWAPPED OUT. IT KEEPS REBOOTING. WHY IS YOUR RETENTIONS DEPARTMENT NOT SPEAKING TO YOU TECHNICAL DEPARTMENT - I WANT THIS RESOLVED

Candice N's update13 Sept 2023, 08:32

Reviewer Update