Vodacom aftersales is pathetic!!!

Vodacom's call center is the worst!! I have been waiting almost 2 months for Lefa to get back to me on a new contract that was cancelled and returned which I am still paying for since July 2020. I finally got to a point where RAM couriers ( who lost my parcel when they collected it) sent a letter to vodacom to go ahead with the cancellation. But now I've been struggling with Vodacom to actually cancel the contract. Managers/Team Leaders promise to call back but then they never do. I am currently on hold, waiting for Lefa for approximately 60minutes. This is really pathetic service!! I've been paying for a device that I returned last year July already. Would definitely not recommend Vodacom