Vodacom aftersales and rewards are the worst

This has by far been the worst experience I've had with Vodacom ever since I started my phone journey. On the 9th of July I called in to do an early upgrade on my contract. I spoke to the consultant for almost half an hour discussing what package and what phone I would be eligible for because I wanted to take something abit cheaper. I was told I would be getting an Honor phone. I then asked if the phone comes with earbuds or normal earphones. The consultant then told me it would come with earbuds because a) honor is one of the few phones that still give everything together and b) the phone doesn't have the normal earphones jack. He also said it would be an open line but I could ask for a block to be put on, and then I could top up as and when I needed to.

I received the device on the 12th of July, but to my surprise there were no earbuds. I contacted customer care and after sales thinking that they probably forgot to add it in. All to find out that Lo and behold, according to their "system" I didn't qualify for the earbuds.

The consultant I spoke to said that he would call me back because he will speak to his manager. He called to say that they'll offer me 5GB of data for 3 months and that's all they can offer. I then spoke to a lady at aftersales by the name of Lindiwe who said that she would speak to her manager because that was unacceptable.

This then started a process of more than 3 weeks of trying to get feedback for a simple thing such an earbuds. I am the one that's been phoning Vodacom and I've been shoved from pillar to post. Initially I was going to be gracious about it, but I now refuse to accept anything less that the earbuds because of the way Vodacom has been treating me.

I've been speaking to a lady by the name of Thabile who seems to be the only one at after sales who can actually do her job. But as she explained that it is now the rewards team who is dealing with this, and they are even worse than the previous people. On Wednesday Thabile transferred me to a lady by the name of Lucinda at the Rewards team who kept on sighing and was actually very rude while I was explaining my ordeal. She then said that her manager would call me within 10 minutes, I asked her if she's sure because I haven't received any feedback and she said that would happen. It's now Monday and I'm still waiting for that call. Does Vodacom work on a different time that 10 minutes takes nearly 5 days?

This is absolutely pathetic. And if this does not get resolved within this week, I will be reporting them to the consumer ombudsman.