Vodacom After Sales - Zero Customer Service!!

Item: Vodacom
Rating: 1
Author: Terry S

After numerous calls since June 2022 the after sales service team have been appauling at call backs with numerous empty promises. I don't believe anything that anyone in that department says. Called for about the 12th time this morning and a promise that the manager Sherwin Isaacs would call me has not happened. Vodacom now owes me R5000.63 in refunds with zero feedback except that it will be done. No care for customers. Zero, after years with them and still have a contract ready to be upgraded. Its shocking!!

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Replies (2)

Vodacom's replyOfficial

04 Oct 2022, 11:57

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply04 Oct 2022, 11:57

Official

Terry S's updateReviewer Update

05 Oct 2022, 16:23

Thank you for reaching out and sorting the problem so promptly.
Your time and prefessionalism is appreciated.
I am satisfied with the outcome and will remain a loyal customer.

Terry S's update05 Oct 2022, 16:23

Reviewer Update

Thank you for reaching out and sorting the problem so promptly.
Your time and prefessionalism is appreciated.
I am satisfied with the outcome and will remain a loyal customer.