Vodacom After Sales Very Bad Service

If zero stars were an option, I would've chosen that. I know they probably won't give this complaint a second thought. I upgraded in November 2023. The package included a watch, which was never sent to me, only the phone. I called the Online Department 6 six times already, only to hear that they cannot access my account, it's on another system and that someone will phone me back. For more than a month now, I am trying to get that watch out of them. No one calls back... The branch just say they cannot assist because the upgrade were done online. So now what... Seriously bad customer service... you are taking my money for that contract, but it's an incomplete contract....