Vodacom After sales - Upgrades

Once again. Deal with vodacom - have headaches.

After sales department.

Upgrade was done on my account on Friday 1st of May(secondary as my first was already cancelled and taken away from vodacom due to ******* service and no help)..

My Wife accidently put our home address which i would not have been available to accept the phones due to rica process, On Sunday the 3rd of May, a call was made to after sales department to have the address changed on their side (Which i was told a email was sent to the courier company to change the address) Thought all was in hand. Today 05 May - Delivery message was received with tracking number. Tracking was then done only to find that the package was taken to the original address given instead of changed one.

I called the after sales department 5+ times (Calls being put down in my ear, Being put on hold for 15+ minutes) before getting through to a manger who was assisting. I was told that address change for delivery is a 72 hour process which was not relayed to me. (not surprised) Also to get a call recording of the agent who told me it was done on sunday will also take a 72 hour process.

Dealing with a company such as vodacom youd expect to get the service you pay for. However get no service in return at all. Information not being relayed correctly, Managers saying they will call a person back with info and never do, Not being respected as a paying customer.

Maybe its time i cancel all my vodacom contracts that i have and go to another service provider who will actually appreciate the business. A person is a customer for many years & even have family that is with vodacom for years. And yet still get treated like you are not a paying customer.

absolutely atrocious.