LG
Lucille G
1 reviews | Active since Apr 2018
10 Feb 2022, 10:10
Vodacom after sales service pathetic!
What unprofessional service from Vodacom Canal Walk. They quick to sell you a contract but their after sales service sucks. My phone got ****** in December and I cannot claim from the insurance because my sim was not inserted into the phone. So why have insurance? I can put my sim into any phone. They are ******** and I would not recommend their insurance for any device.
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Replies (4)
Vodacom's replyOfficial
10 Feb 2022, 11:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Feb 2022, 11:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LG
Lucille G's updateReviewer Update
10 Feb 2022, 11:51I simply cannot wait for your consultant to call me. Its just empty promises as they never call back.
LG
Lucille G's update10 Feb 2022, 11:51
Reviewer Update
I simply cannot wait for your consultant to call me. Its just empty promises as they never call back.
LG
Lucille G's updateReviewer Update
10 Feb 2022, 12:20So why is one only informed of this after the phone is ******? Why are you not given the information in your hand when purchasing the device and why do your consultants not inform the client when the device is purchased? Your staff needs proper training and you need to hand out the terms and conditions when you so eager to sell a device. Also, I was about to purchase a new sim when the phone was ******. And to crown it all, when done with the sale the consultant said your phone is covered for theft and the SMS's thereafter. No terms and conditions listed or given to the client.
LG
Lucille G's update10 Feb 2022, 12:20
Reviewer Update
So why is one only informed of this after the phone is ******? Why are you not given the information in your hand when purchasing the device and why do your consultants not inform the client when the device is purchased? Your staff needs proper training and you need to hand out the terms and conditions when you so eager to sell a device. Also, I was about to purchase a new sim when the phone was ******. And to crown it all, when done with the sale the consultant said your phone is covered for theft and the SMS's thereafter. No terms and conditions listed or given to the client.
LG
Lucille G's updateReviewer Update
10 Feb 2022, 13:07I also want to cancel my data contract but I cannot get through to your numbers provided and the options given does not make sense. Once again proof that customer satisfaction is not of importance to Vodacom.
LG
Lucille G's update10 Feb 2022, 13:07
Reviewer Update
I also want to cancel my data contract but I cannot get through to your numbers provided and the options given does not make sense. Once again proof that customer satisfaction is not of importance to Vodacom.