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clintdemeyer C

1 reviews | Active since Mar 2017

22 Mar 2017, 07:36

Vodacom..... After sales Service not included

<p>I am tired of telling this story now, twenty six phone calls, so many hours, so many Inept operators. I have even written a review on hello Peter and they responded saying they will contact me shortly....... That was three weeks ago and I have not heard anything. </p> <p> </p> <p>They were fast to renew my contract but when they sent me a soiled package and have two months since still not sent my data to me, they have just not cared. I am so disgusted at this level of service from this company. I have now sent an email to ICASA and I will be going to all the newspapers and if that doesn't get attention Carte Blanche. I will not lie down and take this, if I miss one payment they would hound me like a dog but when it comes to fulfilling their part of the contract all I've got is empty promises. </p>

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Replies (1)
Vodacom
Vodacom's reply22 Mar 2017, 07:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team