ZH
Zeki H

1 reviews | Active since Jun 2014

18 Oct 2015, 12:51

Vodacom After Sales Service is Atrocious

So I received my phone bill and here we go again.<br> <br> Yet again I have to write to hellopeter to complain about vodacom. My original complaint was \supposed"to have got dealt with but typically I still not have had a response to my emails. My phone was suspended because an investigation was going on for the over usage of my data and although I was up to date with my monthly payments they still cut me off. After speaking to countless amount of departments and people I finally got through to somebody who knew what she was doing and re activated my phone. Vodacom want to scrutinise me for data that I have not used. Although they were kind enough to offer a discount I still feel I'm not responsible for the bill. So I sent to emails to Moddy who was dealing with my account requesting all proof that I had used this data with itemised dates and times and she will not respond. Last emails were sent by me on the 29/30 of September and still no response.<br> <br> Please I beg of you anyone thinking of signing up with Vodacom the are nothing but a con and the after sales service is beyond shocking."""

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Replies (1)
Vodacom
Vodacom's reply19 Oct 2015, 08:04
Official
Hello zekihilmi,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team