Vodacom after sales service is absent. Avoid them.

Vodacom has been critically useless in dealing with fibre problems. Avoid them. There are many better ISPs who offer similar pricing and MUCH better customer service (Afrihost, for example). After only 21 days, our fibre lost connection and for the last 14 days there has been no productive help from Vodacom despite phoning in every day and having the problem "escalated" or promises to phone back (which don't happen). As seems the case with a lot of reviews I have read, Vodacom has passed the buck to our fibre provider saying that it is a fault on their side. Our fibre provider says that they cannot find a problem and that Vodacom should have gotten in contact with them. Vodacom haven't done so in the last 14 days despite promising to take appropriate measures.

Vodacom have made empty promises and really proven not to care about their customers. Being without an internet connection that we are paying for sucks, but what is worse is that Vodacom make no effort to help and clearly have no clue what they are doing or how to fix things when they go wrong. I regret the decision of Vodacom as our ISP. 0 stars.