JS
Jane S

1 reviews | Active since Jun 2022

14 Jun 2022, 08:41

Vodacom after sales service

Good Day,

I took out a new contract with Vodacom starting 01/06/2022 payments were deducted from my bank account however the contract i agreed on and what i received is not the same.I contacted Vodacom on 4 occasions and my query is still not resolved.This is totally unacceptable bearing in mind that i have paid for something i cannot benefit from.Today is the 14/06/2022 and still not resolved.I need this to be sorted out asap and i expect a refund for the month of June.I will cancel my debit order for no further payments to Vodacom. Your service sucks!!

0
Replies (1)
Vodacom
Vodacom's reply14 Jun 2022, 10:49
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team