Vodacom after sales department's service is a joke

I purchased a huawei nova 8i cellphone via vodacom online shop. It took 3days for the phone to be delivered. After 4 days I then learnt that the handset doesn't support google services so I called vodacom to have the device returned and the upgrade cancelled. The lady from the after sales department was blatantly rude, she said she logged a request. That was on the 13th of Oct 2021.

I called the following Monday to enquire about my request since I wasn't given a reference number. I was told that their turn around time is 14 days and to date I haven't received any communication and it's been 7 days already.

From the 1st of November I'll be billed for a sevice that I am not even using whilst I am told that they'll reverse it, which doubt that it's true. Vidacom sucks big time. Yiur after sales department is a joke.