Vodacom after sales contact center agents give terrible service.

I am extremely disappointed by Vodacom service consultants. Called and app**** for a sim contract on the 24th and I am told to re-apply because the sim was sent back to them by the courier after they gave the courier the wrong delivery address. The lady on the phone (Karabo) sounded like she was not even interested in talking to me. Her line was terrible as well with background noises. When I ask her about it she just says "she's in the office" and can't do anything about the line with a very rude tone. She probably was just on loudspeaker. What on earth is happening at Vodacom??